FAQs
Before contacting us, please take your time to read through our FAQs which
may provide the answer to your questions. If you cannot find your answer and
want to get in touch then please email: support@salvoxfe.com.
Q. When will my order arrive?
A. Most orders are processed within 2-4 working days of ordering with the
exception of orders made on weekends (Friday-Sunday), orders made over the weekend period will be processed on the next working day (Monday.
An email confirmation will be sent to the email address given on your order
once the order has been dispatched with your tracking number.
All orders are sent fully tracked from our nearest warehouse based on your
location. Once your order is shipped you will receive an email with your tracking
link.
We use our shipping partners such as: USPS, FedEx, UPS.
These are estimated times based on current shipping times*
USA, Canada: 4 - 7 business days
Mexico: 7 - 14 business days
Q. How are the products made? Our products are printed on-demand, which means each item is created specifically for you once you place an order. This allows us to offer unique designs while reducing waste.
Q. How long will it take to receive my order? Typically, it takes 2-3 business days for production, depending on the product. Shipping times vary based on your location but usually range from 4-7 business days for domestic orders and 7-14 business days for international orders.
Q. Can I track my order? Yes! Once your order has been shipped, you'll receive an email with tracking information so you can follow your package's journey.
Q. Do you offer international shipping? Yes, we do! We are happy to ship our products worldwide. Please note that international orders may incur additional shipping fees and longer delivery times.
Q. What is your return/exchange policy? Due to the nature of print-on-demand products, we do not accept returns or exchanges unless there is a defect or issue with the item. If you receive a damaged or incorrect item, please contact us within 7 days of delivery, and we’ll make it right.
Q. How can I contact you if I have questions? If you have any questions, feel free to reach out to us via our contact form on the website or email us at support@salvoxfe.com. We aim to respond to all inquiries within 24-48 hours.